• Sun. Nov 28th, 2021

AIB Responds To Hundreds Of Users With Mobile Banking And App Usage Issues

ByCindy J. Daddario

Oct 18, 2021

AIB apologized after hundreds of people reported issues with their mobile banking app.

The issues have persisted for some time, with Android users unable to access their accounts due to the app loading incorrectly.

This in turn caused a major headache for anyone shopping online as they were unable to confirm their identity using two-factor authentication.

One user tweeted: “The last few months of using the app have been an absolute pain.”

Another said: “It took so many attempts to get 2FA to work to pay a tax bill a week ago. My notifications were supposed to be the app and when they did they expired.”

AIB responded in a statement this morning, stating, “Some Android users may be experiencing issues with our Mobile Banking app right now. We are working to resolve the issue and are sorry for the inconvenience. We will have updates. here and on our website. “

The company recently released a step-by-step guide to spotting scam SMS, calls and emails in the hopes of protecting their customers from the scam.

CSO crime statistics for the first quarter of 2021 show that there was a 40% increase in fraud offenses in Ireland in the year to June 2021 compared to the previous year.

The increase mainly occurred in the first and second quarters of this year and mainly relates to fraudulent attempts to obtain personal or banking information online or over the phone as well as the fraudulent use of credit card and credit card information. debit.

A good chunk of them were people pretending to call or text a bank.


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