• Wed. Aug 3rd, 2022

Are HSBC’s online and mobile banking services down? What we know

HSBC bank customers reported outage issues on Friday morning following problems with online and mobile banking.

The reports began appearing on Down Detector, a website outage reporting service, shortly before 8am on Thursday, January 27.

The outage affected 57% of customers trying to access mobile banking, Down Detector said.

Service returned to normal around 10:45 a.m., HSBC said.

HSBC issues

HSBC has apologized to anyone affected by “slow application service” and difficulties making payments on Friday, January 28.

Some customers were unable to access their existing beneficiary list on mobile banking.

A spokesperson for HSBC UK said: “A previous issue which meant that some of our Mobile Banking customers were experiencing slow app service as well as difficulty viewing existing payees during a payment has now been resolved.

“We apologize to those affected for any inconvenience and appreciate their patience.”

“Why is the online banking app and platform still having issues?” said one customer.

“And it won’t allow me to use the chat option. Hsbc, you have to fix that!”

Another said: “HSBC online banking payee selection option is down. It basically means their online banking is totally down.”

Responding to a customer, HSBC said: “Hello. I’m sorry you’re having trouble with the app. Call our online banking service on 03456 002 290, the team are open from 8am to 8pm. They can help you. help regain access to online/mobile banking.”

It comes just weeks after Natwest and RBS mobile banking app outages left many customers unable to access their accounts online.

Meanwhile, the Co-operative Bank apologized to customers on Thursday after hundreds of people were unable to log into their accounts.