• Fri. Sep 23rd, 2022

Enable new mobile phone identities with Microsoft Teams

ByCindy J. Daddario

Apr 8, 2022
Microsoft Teams is primarily known as a collaborative platform.

Since the start of the COVID-19 pandemic, Microsoft Teams has become an essential communication platform for many companies. Microsoft Teams is primarily known as a video conferencing and collaboration platform. That said, Microsoft recently announced that it would be improving the capabilities of Teams. This will allow Teams to function as a hub for various types of voice and video communications.

In this article, I’m going to discuss an upcoming Teams feature that Microsoft calls Operator Connect Mobile. This new feature will allow voice and video calls on different types of devices.

Microsoft Teams Phone

To appreciate the importance of Connect Mobile Operator function, you must first know Microsoft Team phone number. Microsoft Teams Phone is not a physical device like Microsoft’s now defunct windows phone, but rather an add-on for Teams. The main purpose of the Microsoft Teams application is to facilitate meetings and collaboration. That said, Microsoft Teams Phone (the Teams phone system) is more suitable for voice and video calls. Users can use an application running on the device of their choice to make and receive VoIP or PSTN calls, as well as video calls.

Tab Screenshot
Teams users can make VoIP calls to each other without needing Microsoft Teams Phone.

It’s worth noting that the Microsoft Teams Phone has more in common with a business phone system than it does with the smartphone in your pocket. It includes some features associated with physical or cloud-based PBX systems. For example, Microsoft Teams Phone supports call queues, conference calls, multi-level auto attendants, and the ability to transfer calls from one user to another.

The Operator Connect Mobile add-on highlights the main purpose of the Microsoft Teams Phone app, which is to be somewhat device independent. Users can run the Microsoft Teams Phone app on desktop, mobile, or any other device with a compatible web browser. You can also use Microsoft Teams Phone from a desk phone.

Now that you understand what Microsoft Teams Phone is, I will explain Microsoft’s new feature, Operator Connect Mobile, in the next section.

Connect Mobile Operator

Connect Mobile Operator is a new feature that Microsoft plans to release soon. It will pick up where Microsoft Teams Phone left off. This will make Teams calling much easier for users and admins. It will also greatly improve overall call flexibility. Read on to learn more about what Operator Connect Mobile does.

1. The shared SIM card

Consolidate points of contact is one of the most fundamental features of Operator Connect Mobile. You no longer need to have one phone number for a mobile phone and another number for your office phone. One number applies to everything with Operator Connect Mobile. Employers issue employees with a SIM-compatible smartphone. The phone number associated with this phone is also associated with the Teams Phone app and the employee’s desk phone. This means that when a call comes in, the employee can answer the call from the device of their choice.

2. Uplifting Call

Operator Connect Mobile is not limited to the consolidation of telephone numbers. This too enables what Microsoft calls call elevation. Suppose a particular user goes to the office but has to deal with an urgent matter before getting there. The user can take out their smartphone and call the person they need to talk to. The user does not need to open a Teams-related app to place the call. They’ll do this the usual way, through the phone’s native dialer.

Now suppose the user arrives onsite, but has not yet completed the call. They can seamless call transition to their PC or desk phone. If the user moves the call to their PC, they can turn it into a video call to take advantage of the PC’s capabilities. Likewise, they can choose to bring other people into the conversation (turn the call into a conference call).

Final Thoughts

Operator Connect Mobile will be a truly device-agnostic solution that will allow users to switch between PCs, mobile devices and desk phones when needed. Even if a call was originally made over a cellular network, Operator Connect Mobile can instantly switch to VoIP if the user chooses to switch to another device. In essence, Operator Connect Mobile will make it easier for a user to work from whatever device they choose to use at any given time.

You have more questions ? Check FAQs and Resources section below!

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Is Microsoft Teams Phone included with Microsoft Teams?

No, you will need a Microsoft 365 E5 subscription and a calling plan. You will also need to connect to PSTN. Otherwise, you’ll need to add Teams Phone Standard licenses for E1/E3, A1/A3, or G1/G3 plans and choose a Microsoft standalone calling plan. You can find details of licenses and prices here.

How will Operator Connect Mobile benefit my organization?

Operator Connect Mobile lets your users have a company-provided number for mobile, desktop, and Microsoft Teams to work with more flexibility. You can also configure the user’s calls to appear as if they come from the organization. This feature will also reduce the number of devices and hardware your organization needs to purchase, manage, and support. Discover more advantages here.

When will Operator Connect Mobile be available?

Microsoft has not yet announced a release date. That said, the feature’s estimated release window is in the second half of 2022. Microsoft also said it is partnering with innovative carriers such as BT, Rogers, Swisscom, Telia and Verizon to drive the future communications.

Can users use Operator Connect Mobile with their personal smartphones?

Although you can use the Teams Phone app on a personal device with the appropriate license, Connect Mobile Operator is different. It is specifically intended for use with employer-issued smartphones.

Will smartphone data be added to Microsoft Teams?

Yes, users will be able to access voicemail, call histories and contacts across platforms. On average, a Microsoft Teams video call will use up to 225MB per hour, and you can choose to connect to Wi-Fi or mobile data to make the calls. The Connect Mobile operator will also have no influence on your call “minutes” from your cellular service provider.


Microsoft Operator Connect mobile feature article

Discover Microsoft’s new feature, Operator Connect Mobile, here.

Microsoft Operator Connect Mobile Features Guide

Learn more about how Operator Connect Mobile will work with Teams here.

Microsoft article on getting phone numbers

Learn how to acquire phone numbers for your Teams users here.

TechGenix Microsoft Teams Announcements Article

Check out all Microsoft Teams announcements from Microsoft Ignite here.

TechGenix Teams Network Infrastructure Article

Learn how to ensure your network infrastructure is ready for Teams here.

TechGenix Multi-Factor Authentication Implementation Guide

Learn how to configure Microsoft Teams to require multi-factor authentication here.