First Bank of Nigeria Limited continued to upgrade its industry-leading mobile banking application FirstMobile. AMAKA IFEAKANDU examines the impact of new app features on bank customers
FirstMobile has been upgraded with new and improved features to promote a safe and convenient mobile banking experience for customers.
With advancements in technology, the Nigerian banking sector has embraced different innovations to provide excellent services, meet customer demand and remain relevant in the global financial system.
The new innovation in the industry has created an opportunity for all financial institutions in the country to work towards the installation of efficient electronic devices that will meet customer expectations in terms of service delivery.
First Bank of Nigeria Limited is among the financial institutions in the country that have developed an electronic and internet banking platform to enable customers to transact from the convenience of their homes and offices.
FirstBank’s FirstMobile App
FirstMobile banking app is another version of First Bank online banking available to customers with smart devices like smart phone. The app was developed by the bank to provide convenient access to financial and non-financial transactions by FirstBank account holders using their mobile smart devices, while non-smartphone users can enjoy easy banking services. with the USSD code of First Bank.
Benefits of FirstMobile
The easy-to-use mobile banking app is another secure platform that allows customers to perform banking transactions and access lifestyle news content on the go from their mobile phone. It is currently the only mobile banking application that the customer can download to their mobile phone, activate and transact without having to visit a bank branch.
With the smartphone app, customers can enjoy real-time mobile banking services, such as transferring domestic funds from personal accounts to other FirstBank accounts and other bank accounts; as well as make a quick purchase of airtime for yourself and others on all mobile networks; bill payments; check services, including check confirmation and stop check, flight reservation; and quick account services such as view account balance, view statements and more.
Additionally, the lifestyle banking app gives FirstBank customers one-stop access to the latest articles and videos in a wide variety of categories, including tech and gadgets, life and travel, business, local news, luxury goods, business, health, sports, entertainment. , shopping and more.
As long as you have a First bank account with a Verve or MasterCard, you can use the app without any restrictions.
The bank also announced the upgrade of its mobile banking app with new and improved features to promote a safe and convenient mobile banking experience for customers.
The Bank’s award-winning and dynamic mobile banking application has been redesigned with enhanced security and self-service features to facilitate customer navigation and proficiency. Its unique cool blue color background gives it a more attractive interface for customers to enjoy a unified and streamlined banking experience while going about their daily business.
FirstMobile is now integrated with a card protection service allowing customers to activate and deactivate cards on channels, deactivate account as well as two-factor authentication and device registration.
With the FirstMobile upgrade, customers can remotely initiate the request for a new debit card as well as the replacement of a lost or damaged card, while managing their card and account activity, as well as balance inquiry and statement, among others.
Biometrics for transactions is another innovative security upgrade on the app to validate transactions. This feature includes fingerprint for transactions allowing the customer to use their fingerprint to perform all transactions.
Other additional features of the app include frequent transactions; flexibility and customization of the dashboard; a smoother transaction experience and better beneficiary management.
With the frequent transactions feature, the user can easily access their frequently performed transactions – airtime, transfers and bill payments – and reset them with the click of a button. This is an additional menu easily accessible from the dashboard. Airtime top-up and data purchasing have also been improved, as customers can select phone numbers directly from their phone contacts.
The app has been upgraded with a smoother experience for fund transfers, bill payments and airtime transactions as customers can add and remove recipients without having to repeatedly enter details recipients. Users can also take a photo or select from the avatar (icons available) to customize their dashboard and recipients for transfers, bill pay and airtime transactions by uploading a photo to associate with their beneficiary, especially the most frequent ones.
The dashboard has been designed to reflect the lifestyle and social model of the user as it can be personalized by adding any profile picture of their choice. The dashboard also allows users to monitor their spending habits over time. It shows the inflows and outflows of funds to their account.
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The bank said: “The FirstMobile upgrade is designed to reflect FirstBank’s determination to further digitize our payment systems, while empowering our customers to meet their everyday needs anytime, anywhere. they find themselves. Indeed, this upgrade makes the application new, because it is designed to adapt to the social model and lifestyle of our customers.
The First Bank app is elegant and at the same time convenient to use, it is also ready to provide a more convenient mobile banking experience. The app is another way to access banking at your fingertips if you don’t want to use First Bank’s USSD mobile codes.
Security features for an efficient transaction
FirstMobile App comes with a user-defined transaction PIN which is an added security feature. Customers can also perform the following actions on the enhanced app: change transaction PIN, reset transaction PIN, sync token, and change their login PIN – mPIN.
Other features of the FirstMobile app include frequent transactions; flexibility and customization of the dashboard.
FirstMobile, First Bank’s mobile banking application, has maintained its leading position in the industry. The bank won the Best Mobile Banking App 2020 award in the Global Finance Best Digital Bank Awards 2020.
The bank has received awards from two international organizations which include; the 2021 Retail Banking Nigeria CEO of the Year, Most Innovative Retail Banking App in Nigeria and Best CSR Bank in Nigeria.
The Global Banking and Finance Award reflects achievements in innovations, strategies, progressive and inspiring changes within the global financial community.
FirstMobile special offer
Speaking on the apps special, FirstBank Head, Digital Banking for FirstBank, Ms Folasade Femi-Lawal. said the launch was a further step towards harnessing evolving technologies to bring fast and convenient financial services closer to Nigerians, in line with the bank’s digital banking strategy.
She said: “Today, we are thrilled to have been able to deliver an app that supports consumer lifestyles by giving users an instant suite of financial options on their mobile devices in a convenient and highly secure,” she said.
“By enabling people to use their mobile phones as a tool to conduct financial transactions and access lifestyle content, FirstBank delivers long-term benefits to both our customers and the Nigerian economy as we let’s continue to put our customers first,” she explained. .
How to configure the app
To set up this app on a smartphone, customers with Android phones should visit Google Play Store to download and install the FirstMobile app. Once installed, customers need to open the app, tap the SIGN UP button and use their FirstBank issued Naira MasterCard or Verve card to activate the app.
The app is currently available for Android phones on Google Play Store and will soon be available on all other app stores.
With the rapid changes and rapid growth in banking information technology, it is necessary for every banking customer to download the mobile apps of their respective banks in order to make transactions mobile.
All in all, by downloading the FirsyMobile banking app, your smartphone is now transformed into the most convenient First Bank branch in the world, so you can now do your banking from the comfort of your home without visiting its branch.