The number of passengers opting for it is increasing; but they say it needs a good complaint redress system
Most passengers do not want to queue to buy tickets. File Picture
More and more commuters have started switching to mobile ticketing on the go, giving a digital boost to local trains in Mumbai. Most of them said that the system was working well but needed major improvements in terms of a complaints mechanism. Post COVID-19, an increasing number of commuters are opting for the Unreserved Digital Ticketing System (UTS), a mobile ticketing system, showing signs of digital ticketing increasing in the near future.
There has been a steady increase in the purchase of Mumbai Suburban travel tickets/subscriptions through the UTS mobile app. Recently, UPI payments have also been enabled in the app. “The past two years have been a blow to everything globally, with people confined to their homes due to COVID-19. The need for social distancing and decongestion of booking offices has driven the adoption of a digital approach to purchasing train tickets. During the pandemic, the UTS mobile app was reopened for commuters to purchase commuter tickets. Since then, there has been a steady increase in the number of passengers booking tickets through the UTS mobile app,” said a senior railway official.
“App-based ticketing systems are an innovation that will survive the pandemic and will help both passengers and railways in several ways, such as making the transaction paperless and initiating a transition to a paperless digital economy. cash, etc.” he added. “In the month of March 2020, a total of 12,79,095 UTS mobile local train tickets were booked, while in April 2022, commuter tickets booked through the UTS mobile app were 14,00,060, an increase 9.45%. Till May 26, 14.20 lakh tickets have been booked through the mobile app. A total of 78.13 lakh passengers traveled on Mumbai commuter trains with digital ticketing through the UTS mobile app. reflecting a daily average of 54,635 tickets and 3,00,521 passengers each day,” a Central Railway spokesperson said.
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