• Wed. Jun 22nd, 2022

Nationwide mobile banking down for third time in THREE WEEKS blocking access to money | Personal finance | Finance

ByCindy J. Daddario

Jan 4, 2022

For the third time in three weeks, Nationwide customers had to deal with systematic errors that led to payment problems. As a result, Nationwide had to respond to hundreds of customer complaints online. Through Twitter, the building society responds to those affected by this latest issue.

One person, with the Twitter name Kirsten Critchfield, directly messaged the construction company for answers.

In their post, Ms Critchfield said: ‘What else is going on with your payments? It becomes a weekly event.

Responding to the question, Nationwide replied: “We are sorry, there is a delay affecting some payments to and from your account this morning.

“We are working to resolve this issue as soon as possible. Your direct debits and standing orders are not affected and are working normally. »

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Many customers have reported late payments on their accounts, some dating back to December 2021, and the construction company has provided an update on its website about what is happening.

Nationwide said: “Sorry for any trouble this may cause. We are working to get things back to normal as soon as possible.

“Here’s what you might need to know: Payments to and from your account are currently delayed.

“If you have already sent money or are waiting for the money to arrive, you don’t have to do anything, it is in a queue and will arrive as soon as possible.

It’s unclear why the construction company continually has issues regarding payments through its mobile app. Prior to this latest incident, customers were struggling to access payments on New Year’s Eve, prompting similar outrage on Twitter.

Prior to this, customers expressed concern on social media that they would not be able to get cash before Christmas.

Speaking to Express.co.uk, a Nationwide spokesperson said: “Due to extremely high volumes of transactions on the first working day of the year, we have taken the decision to temporarily queue faster payments.

“To put this into context, over 10 million payments were processed overnight. This was done to ensure that we can manage and process these payments, which were taking much longer than usual due to the number of receptions.

“We hope our systems will be back to normal as soon as possible and we apologize for any inconvenience caused as a result of these delays. Members need not send payments back as they will be processed as soon as possible.

“All other services are operating as normal. Members can continue to use their cards to pay for goods and services, access online banking and the banking app, and withdraw cash from ATMs.”