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SBI Customer Alert! Using UPI, debit card, mobile banking? Follow these steps to avoid fraud

ByCindy J. Daddario

Apr 25, 2022

SBI Digital Transaction: The State Bank of India, or SBI, on Monday shared a list of guidelines with its users during digital transactions. Making payments over the internet has become one of the most preferred means of transaction in India, with the government pushing the Digital India campaign. However, digital transactions are not always safe if done incorrectly, and hackers can easily access your information if your accounts are not secure enough. The country’s largest public sector lender, SBI, has therefore issued guidelines to stay protected during digital transactions.

“SBI has developed comprehensive digital security guidelines for customers on what they should and should not do to ensure their digital transactions are safe and secure,” the lender said in a press release.

Here are some of the following things customers should remember about all aspects of their digital banking, digital transactions, electronic payments and social media security.

Connection security:

SBI has offered a number of suggestions through which users can secure their accounts when logging in.

– Try to use unique and complex passwords

– Remember to change your password frequently

– Never disclose, store or write down your user ID, passwords or PIN

– Remember that the bank never asks you for your User ID/passwords/card number/PIN/passwords/CVV/OTP

– Disable ‘Auto Save’ or ‘Remember’ feature on your device to avoid storing user ID and passwords.

Internet security:

Users were also urged to keep internet safety in mind. Some of the suggestions are given below:

– Always look for “https” in the bank’s website address bar

– Avoid online banking in public places using open Wi-Fi networks

– Always log out and close the browser when you have finished your work.

IPU Security:

SBI has also suggested ways to secure your UPI accounts. Check them out below:

– Try to keep your Mobile PIN and UPI PIN different and random

– Do not respond to any unknown UPI requests

– Always report such suspicious requests

– Always remember that a PIN code is only needed to transfer amounts, not to receive

– Instantly disable the UPI service on your account if a transaction occurred without you doing it

Debit/Credit Card Security:

Debit and credit card fraud is very common in India. SBI suggested ways to avoid them.

– Beware of your surroundings when performing ATM transactions via ATMs or POS devices

– Cover keypad when entering pin code

– Always check the authenticity of e-commerce sites before making transactions

– Manage your debit card transactions through online banking

– Set a limit for card transactions on e-commerce platforms, POS and ATMs, both for domestic and international transactions

Mobile banking security:

Hackers can also access your Internet or mobile banking information if these steps are not followed, according to the SBI.

– Strong passwords/biometric authorization should be enabled on your phones/laptops/tablets

– Do not share your Mobile PIN with anyone

– Try to use biometric authentication whenever possible

– Do not download any unknown apps suggested by strangers

– Apps should be downloaded only through official stores

– Regularly monitor the permissions of critical apps installed on your mobile and keep track of unnecessary and unused apps

– Avoid connecting phones to public wireless networks

Social Media Security:

Social media fraud is one of the most common types of bank fraud. SBI suggested ways to avoid them

– Confirm the identity of the person you are interacting with

– Do not share your personal/financial information on any social media platform

– Do not discuss confidential information in public places and on social media platforms.

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