• Sat. Jan 15th, 2022

Some Cell Phone Users Cannot Call 911 in Michigan

ByCindy J. Daddario

Dec 29, 2021

An issue with phones and Android devices is preventing users from dialing 911. Here’s how to fix it.

Imagine having a real emergency and not being able to call for help. This is exactly what happens to some users of Android devices. An urgent warning has been issued for those with Android devices.

The problem started to appear in early November 2021 and continued to appear in the weeks that followed. Google said the issue was limited to specific circumstances and only a small amount of devices were affected.

Calhoun County Central Shipping noted the problem.

The cause of the problem apparently affects those who use Microsoft Teams on their Android phone or device. The issue only occurs on phones with certain versions of the app and only when the user is not signed in to Microsoft Teams.

Google would be working to make sure the problem could not happen again.

Here’s how to make sure you can call 911, according to dailyvoice.com:

  • Make sure your Android phone or device is running the latest software version. Android 10 or higher
  • If you have the Microsoft Teams app, make sure you’re signed in. If you don’t have the Teams app, you’re not affected.
  • If you have Microsoft Teams, immediately update the app and stay signed in.
  • If you are not signed in to Uninstall the Microsoft Teams app, reinstall the latest version of the app.

Alternatively, some Pixel users have the opposite problem. Their devices are blocked by dialing 911 and repeatedly dialing emergency services, according to androidcentral.com.

For Pixel 3 users, the power button gets stuck causing the phone to restart and the 911 number to repeat. You can get more information by clicking here.

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