• Sat. Oct 1st, 2022

T-Mobile users cannot access the T-Mobile app

ByCindy J. Daddario

Oct 2, 2021

T-Mobile’s app has been quite a handy tool for its customers to use. Through the app, various services can be managed on your behalf. Unfortunately, it has been reported that users are having difficulty accessing the AutoPay service in the app.

According to PiunikaWeb, users complained that almost half of the pages displayed a “Waiting period request” Fault. The error is obvious on the invoicing and shop tabs. And it looks like the issue is affecting both the app and the website.

Users took to Twitter to express their frustration with the error.

“@ T-Mobile @ T-MobileHelp the app has been partially unusable for days, clicking on the Shop tab results in ‘Request timeout’ and now the same when you try to view the invoice. “ (1)

“Heyoooo…. I’m not sure if this happens to someone else, but every time I hit the Invoice tab in the app I always get a request timeout. Happens on wifi and 5G… Reinstalled the application same thing » (2)

T-Mobile support responded to some of those Twitter accounts and asked them to send a direct message for further assistance.

The report also shared a workaround that other users may have followed. They simply closed the app, reopened it, and reconnected. This would have enabled them to solve the problem.

If you are currently experiencing the same issue on your T-Mobile app, this workaround may be worth checking out. Let us know if you were able to navigate the billing and store tabs after this.

Source: PiunikaWeb

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